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A cafe owner in an apron standing with her arms folded in front of her counter.
9 September 202610 min read

Digital loyalty cards for small businesses: a complete guide

What a digital or online loyalty card is, how wallet passes work, how long a card should be, and how to tell whether the whole thing is paying for itself.

loyaltywalletretentionoperations
A woman holding a smartphone in one hand.
28 August 202610 min read

Loyalty app or wallet pass: why yours belongs in a wallet

A loyalty app asks the customer to install something first. A wallet pass skips that step. Here is what each one actually costs you.

walletloyalty
A customer holding a payment card at a shop counter.
30 July 202610 min read

What to put next to the till: the counter QR code

The counter QR code is the whole acquisition funnel for a shop loyalty program. Most of them fail for reasons that take a minute to fix.

operationswalletloyalty
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